California Designated Representative Training Course(s) | 3 Board-Approved Online Courses

Register for one of the following online courses:
      Wholesaler Course  |  3PL Course  |  Reverse Distributor Course       

SkillsPlus International Inc. is the ONLY training provider approved by the California State Board of Pharmacy to offer California Designated Representative training programs for wholesalers, 3PL, and reverse distributors.  Course completion earns a training affidavit to include in your license application.

California Designated Representative Training Courses (click this link):

1. California Designated Representative Training Course for Wholesalers
2. California Designated Representative Training Course for Third-Party Logistics Providers (3PL)
3. California Designated Representative Training Course for Reverse Distributors (suitable for wholesalers only acting as a reverse distributor)

Learn more & buy a course:  California Designated Representative Training Courses

-   -   -   -   -   -   -   -   -  

Register for one of the following courses:
      Wholesaler Course  |  3PL Course  |  Reverse Distributor Course

For Designated Representative license applicants  -  Training programs, courses, classes, seminars:

     California (earn a training affidavit):

• CA Designated Representative Wholesaler Training - Available around-the-clock 24 x 7
• CA Designated Representative 3PL Training
• CA Designated Representative Reverse Distributor Training 
• The Designated Representative Institute

     Florida:

• Florida Certified Designated Representative - CDR Exam Prep Course (offered by another vendor)

For HMDR Exemptee license applicants  -  Training programs, courses, classes, seminars:

     California (earn a training completion certificate):

• CA Home Medical Device Retailer (HMDR) Exemptee Training Course
• The Exemptee Institute

Having problems?

Phone:    (415) 948-5220

New Username and New Password

Situation:  You bought one of our online courses, and you need to create a new Username with Password pair before being able to start the online course.

Bottomline:   It'll take a couple of extra steps before you can begin the course.

Recommended Steps:

1. You should already be on the learning system login page, otherwise navigate to the learning system login page (you should already have this link from one of our emails).
2. Think of a new Username and new Password. Remember them, you'll need them again. Enter them on the learning system login page, then click the Login button.
3. The "Edit Profile" page appears.  Fill out the required fields, indicated by red text and an asterisk. Then click the "Update Profile" button located at the bottom of the page.
4. The "Profile" page appears. Find the "Home" link (it's at the top left corner of the page, in a breadcrumb trail). Click it.
5. The "Front Page" of the online learning site appears.  Scroll down the page, and locate your course. Click on the name of the course you're going to take.
6. The "Enrollment Key" page appears.  Enter the enrollment key (you get one after paying for the course), then click the "Enroll me" button.
7. Voila!  You're ready to start your course.
8. Here's our phone number:  (415) 948-5220

Recommended Self-Help Steps:

• View our updated help for "New Username and New Password."

California Designated Representative Training Courses

SkillsPlus International Inc.'s California Designated Representative training courses are approved by the California State Board of Pharmacy.  |  Wholesaler Course  |  3PL Course  |  Reverse Distributor Course

If you are applying for a California Designated Representative license, then you’re also going to need to include proof of required training (specifically, a training affidavit) in your license application packet. Earn a training affidavit (accepted by the Board) by taking any one of our courses.

California Designated Representative Training Courses:

1. California Designated Representative Training Course for Wholesalers
2. California Designated Representative Training Course for Third-Party Logistics Providers (3PL)
3. California Designated Representative Training Course for Reverse Distributors (suitable for wholesalers only acting as a reverse distributor)

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You might also like California Designated Representative Training - for wholesalers, 3PL, reverse distributors. California Pharmacy Board approved. Earns a training affidavit suitable for your Designated Representative license application. Nearly 10,000 students have taken state license-related training programs taught by SkillsPlus International Inc. #CaliforniaDesRep #CaliforniaDesignatedRepresentative

California Designated Representative Training Courses - SkillsPlus Intl Inc.

Register for a course now:

Wholesaler Course  |  3PL Course  |  Reverse Distributor Course

SkillsPlus International Inc. is the ONLY training provider approved by the California State Board of Pharmacy to offer California Designated Representative training programs for wholesalers, 3PL, and reverse distributors.  

California Designated Representative Training Courses (click this link):

1. 
   California Designated Representative Training Course for Wholesalers
2. California Designated Representative Training Course for Third-Party Logistics Providers (3PL)
3. California Designated Representative Training Course for Reverse Distributors (suitable for wholesalers only acting as a reverse distributor)

Course completion earns a training affidavit to include in your license application.

Learn more & buy a course:  California Designated Representative Training Courses

-   -   -   -   -   -   -   -   -  

For Designated Representative license applicants  -  Training programs, courses, classes, seminars:

     California (earn a training affidavit):

• CA Designated Representative Wholesaler Training - Available around-the-clock 24 x 7
• CA Designated Representative 3PL Training
• CA Designated Representative Reverse Distributor Training 
• The Designated Representative Institute

     Florida:

• Florida Certified Designated Representative - CDR Exam Prep Course (offered by another vendor)

For HMDR Exemptee license applicants  -  Training programs, courses, classes, seminars:

     California (earn a training completion certificate):

• CA Home Medical Device Retailer (HMDR) Exemptee Training Course
• The Exemptee Institute

Affidavit - California Designated Representative

• California Designated Representative Training Courses (approved by the California State Board of Pharmacy). Earns a training affidavit.   
  Purchase these online courses for: wholesalers | 3PL | reverse distributors

California Designated Representative - Affidavit

• Training affidavit
• Experience affidavit

Question:  

Which kind of affidavit will I get upon successful completion of a SkillsPlus Intl Inc. California Designated Representative training course?

Answer:

• When you successfully complete one of those courses, we'll fill-out and send you a training affidavit.
• We do not send an experience affidavit, because we can not attest to your work experience.

For more information, reference your specific California Designated Representative wholesaler, 3PL, or reverse distributor license application for more details, and affidavit forms.

Authorization To Take The Florida CDR Exam

• Buy Now! - Florida Certified Designated Representative (CDR) Training & Exam Prep

Do you have permission to take the Florida Certified Designated Representative CDR exam? 

What you need to know:

1. You must submit your license application (it's very long) and have it approved, 
2. If approved, you'll get a candidate identification number and authorization to take the Florida Certified Designated Representative (CDR) Laws and Rules Examination.

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You might also be interested in:

Florida CDR Exam Prep - for the Florida Certified Designated Representative Laws & Rules Examination

Video Won't Play

The Situation
You've signed-in to our online classroom to take a course. You've launched a video, and it won't play.

There are many possibilities for why videos won't play. We've collected the most common causes with suggested solutions. In some cases, you might need to ask for assistance from your corporate IT department.

Note:
This article will address computers running Microsoft Windows.

Background
We explain the possibilities by categorizing them into 3 large buckets:

• The software being used
• The corporate enterprise IT system & configuration
• The computer being used

Your Software

• Adobe Flash player
• Check if it's installed - Download/Install the latest version of Flash player - Learn how to enable it on your browser
• BTW, Flash was previously a dominant platform for online multimedia content, it is slowly being abandoned as Adobe favors a transition to HTML5, or other platforms. Flash Player has been deprecated and has an official end-of-life on December 31, 2020,
• Historically, our videos used to run on Adobe's Flash Player. We have actively transitioned our course content to avoid the usage of Adobe Flash content, and Adobe Flash Player.
• The web browser
• Make sure that the latest version of your browser is installed
• Ad blocking software - Try turning ad-blocking off

Your Corporate IT System

• Try this easy test
• Take our course on your home personal computer. If you're successful, it suggests that the corporate hardware/software systems are the culprit.
• White listing
• Outside entities can be blocked from a corporate system. Approved entities might appear on a company's "white list." Ask your IT department if this is the case, and how our domain and/or IP address can be added, in order for the video feed to get through.
• Virus scanning & content filtering
• Ask your IT department if outside video content is being scanned/filtered, and preventing the videos from playing.

Your Computer

• Reboot your computer
• As you are opening and closing programs, your computer may or may not relinquish system resources used by these programs which can result in quirky behavior, including locking up, because the computer is not fully utilizing all of its available resources.
• Try using another computer.
• Graphics hardware and associated display drivers must be up to date AND working.

Additional References

1. Adobe Flash Player Help - Video Playback Issues - Flash Player has been deprecated and has an official end-of-life on December 31, 2020,
2. Microsoft Support - Videos won’t play in Internet Explorer

Video Won't Play - Contact Us

There are many possibilities for why videos won't play.

Here's our phone number:   (415) 948-5220

Designated Representative & Exemptee Training - Which Course Should I Take?

I see that SkillsPlus Intl Inc. offers the following courses:

1. California Designated Representative Training (drug or device wholesalers)
2. California Designated Representative-3PL Training (third-party logistics providers, 3PL)
3. California Designated Representative Reverse Distributor Training
4. California Exemptee Training (home medical device retailers, i.e., HMDR)

QUESTION:

• Which course am I supposed to take?

ANSWER:

• Follow the links above to learn more about each of the course offerings, and whether they apply to your situation.
• Still have questions about which course to take?
  - Give us a call:  (415) 948-5220

#certified #designated #representative #exemptee #hmdr #3PL #CDR #CA #FL #training #course #class #exam #reverse #distributor

Which Designated Representative or Exemptee Course Should I Take?

SkillsPlus International Inc. offers the following courses:

1. California Designated Representative Training (drug or device wholesalers)
2. California Designated Representative-3PL Training (third-party logistics providers, 3PL)
3. California Designated Representative Reverse Distributor Training 
4. California Exemptee Training (home medical device retailers, i.e., HMDR)

Question:

• Which course should I take?

Answer:

• Refer to the image in the right navigation bar.
• Here's our phone number:  (415) 948-5220

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You might also like California Designated Representative Training - for wholesalers, 3PL, reverse distributors. California Pharmacy Board approved. Earns a training affidavit suitable for your Designated Representative license application. More than 7,000 students have taken state license-related training programs taught by SkillsPlus International Inc. #CaliforniaDesRep #CaliforniaDesignatedRepresentative

Trouble Sending Email To allan.dewes@skillsplusinc.com

Problem:
I'm trying to send an email to allan.dewes@skillsplusinc.com, and it is undeliverable.

Issue:
We're aware of the problem, and trying to troubleshoot the problem.

Recommendation:
The problem is resolved. 

We've changed our processes and systems. We suggest you use:

• Send an email to Jennifer Payne - SkillsPlus International Inc.
  

I Registered For The Wrong Class

I see that SkillsPlus Intl Inc. offers the following courses, and I made a mistake & registered/paid for the wrong course:

1. California Designated Representative Training (drug or device wholesalers) 
2. California Exemptee Training (home medical device retailers, i.e., HMDR)
3. California Designated Representative-3PL Training (third-party logistics providers, 3PL)
4. California Designated Representative-Reverse Distributor

QUESTION:

• What must I do to get enrolled in, or transferred into, the course that I really need?

ANSWER:

• Do not take or study the content of the wrong course, in order to avoid having to pay for a course change fee.
• Immediately contact us, so that we can transfer/enroll you in the proper course:
  - Send an email to us at:    skillsplus@aol.com
  - Call Allan Dewes (415) 948-5220

California Designated Representative 3PL Training Course

• California Board of Pharmacy Designated Representative 3PL Training. Board-approved online training program for third-party logistics providers, taught by SkillsPlus International Inc.

SkillsPlus International Inc.'s California Designated Representative training courses are approved by the California State Board of Pharmacy.

In 2015, the California Board of Pharmacy announced that third-party logistics providers (3PLs) must obtain a 3PL provider license, as well as designate a responsible manager, and secure licensure of specialized employees who will serve as Designated Representatives–3PLs.

Designated Representative 3PL applicants must provide proof of Designated Representative 3PL training. SkillsPlus International Inc. offers a Designated Representative-3PL training course. Successful course completion earns a training affidavit that is accepted by the California State Board of Pharmacy.

-----------------

You might also like California Designated Representative Training - for wholesalers, 3PL, reverse distributors. California Pharmacy Board approved. Earns a training affidavit suitable for your Designated Representative license application. Nearly 10,000 students have taken state license-related training programs taught by SkillsPlus International Inc. #CaliforniaDesRep #CaliforniaDesignatedRepresentative

California Designated Representative-3PL Training Course

California Designated Representative-3PL Training & Certification

• Buy Now (to enroll in this course)

SkillsPlus International Inc.'s California Designated Representative training courses are accepted by the California State Board of Pharmacy.

In 2015, the California Board of Pharmacy announced that third-party logistics providers (3PLs) must obtain a 3PL provider license, as well as designate a responsible manager, and secure licensure of specialized employees who will serve as designated representatives–3PLs (DR-3PL).

DR-3PL applicants must provide proof of DR-3PL training. SkillsPlus Intl Inc. is now offering a Designated Representative-3PL training course that is accepted by the California State Board of Pharmacy.

You might also be interested in:
New CA Licenses Required For Third-Party Logistics Providers (3PLs)

-----------------

You might also like California Designated Representative Training - for wholesalers, 3PL, reverse distributors. California Pharmacy Board approved. Earns a training affidavit suitable for your Designated Representative license application. More than 6,000 students have taken state license-related training programs taught by SkillsPlus International Inc. #CaliforniaDesRep #CaliforniaDesignatedRepresentative

Enrollment Key - Don't Use The Confirmation Number

Hot Tip

On the "Enrolment options" page, you might have to scroll down to "Self enrolment (Student)" in order to type the enrollment key into the "Enrolment key" entry box.

Situation:
I'm trying to enter the course that I've registered for. I'm prompted for an enrollment key. I've entered the confirmation number, and can't get into the course classroom to take the class.

Solution:
After you register and pay for a course (in the CVENT payment system), you're sent an email containing instructions and a(n):

• Enrollment Key - use this when trying to enter the course classroom for the first time. You'll be prompted for the Enrolment Key.
• Confirmation Number - this is a transaction reference number associated with your payment and registration through the CVENT payment system. This is not the enrollment key.

How To Sign-In: Watch This Video

Situation:

• You've been given or assigned a Username & Password to take one of our classes, and
• You're not familiar with our online learning website, and want a little more guidance on how to sign-in

Solution:

• We've created this short video that shows you the Login (Sign-In) page, and how to enter the online learning system:   How To Login To The SkillsPlus Intl Inc. Online Learning System (video)

I Didn't Get A Registration Confirmation By E-Mail

SITUATION

• You registered for one of our courses using our CVENT online registration service, and you have not yet received a Registration Confirmation by email.

BACKGROUND

• When you complete course registration through our CVENT online registration service, you should expect to get a Registration Confirmation by email within about 15 minutes.

LIKELY CAUSE

• The CVENT online registration service reliably sends out a Registration Confirmation by email.
• Most commonly, when the email arrives at the Registrant's email system, it gets misdirected into some location other than the Inbox. 
• For example, a Spam or Junk folder.
• Some other email folder, because of the Registrant's email filtering settings

RECOMMENDATION

• If you did not get a Registration Confirmation email within 15 minutes of registration, then:
• Try looking in your Spam, Junk, and other email folders
• If you still don't see it, give us a call, (415) 948-5220.

New Username and New Password

Situation:  You bought one of our online courses, and you need to create a new Username with Password pair before being able to start the online course.

Recommended Steps:

• View our updated help for "New Username and New Password."

Create New Username & New Password - Then What?

Situation:   You weren't assigned a Username with Password, and you aren't exactly sure how to proceed.

Background:  An online course has been purchased, and you need to create a new Username with Password pair before being able to start the course.

Bottomline:   It'll take a couple of extra steps before you can begin the course.

Recommended Steps:

1. You should already be on the learning system login page, otherwise navigate to the learning system login page (click this link)
2. Think of a new Username and new Password. Remember them, you'll need them again. Enter them on the learning system login page, then click the Login button.
3. The "Edit Profile" page appears.  Fill out the required fields, indicated by red text and an asterisk. Then click the "Update Profile" button located at the bottom of the page.
4. The "Profile" page appears. Find the "Home" link (it's at the top left corner of the page, in a breadcrumb trail). Click it.
5. The "Front Page" of the online learning site appears.  Scroll down the page, and locate your course. Click on the name of the course you're going to take.
6. The "Enrollment Key" page appears.  Enter the enrollment key (you get one after paying for the course), then click the "Enroll me" button.
7. Voila!  You're ready to start your course.

Where is the Login page?

Q:   I can't find the Login page.  Where can I find it?

A:   There are two (2) ways to get to it:

• Follow this link to go directly to it:   The Login Page
• Follow this link, to find the link for the Login page:  The page with a Login link in the top right corner

I am asked for a password to open the CBT programs I downloaded.

Problem: This is an artifact of the zip and unzip function and working with modified autorun files that are packaged with the programs.

Resolution: If you are presented with the option to skip that file, do so.

I can't play my CBT Programs on my DVD Player.

Problem: I try to view my CBT programs that I received on CD on my DVD player at home or at the office and it does not work.

Resolution: These CBT programs are not designed to play on a DVD through your television. They are designed for play on your corporate Intranet or from a CD on a PC.

I get an error message Illegal character or use alpha and numeric characters.

Problem: When signing in I get an error message that I am using illegal characters or that I should only use alpha numeric characters. What should I do?

Likely Solution: That message means that you may have inadvertently entered a space-bar character or any of the following characters which are unacceptable for sign in: !@#$%^&*()_+-={}[]\?/"'<,>.:;
Use only a-z and 0-9.

Which questions did I miss on the exam?

I want to see which questions I missed on the exam.

Solution

1. Sign in to the course center.
2. Log in
3. Click on your class
4. In the upper left hand corner of the window click on GRADES.
5. If there are no grades showing and you know you submitted your exam for scoring, please call our office. We will need to reset the grade book.
6. We can be reached at (415) 948-5220

How do I get a receipt?

How do I get a receipt?

If you registered online, the receipt will be in your email or SPAM folder.
If you sent a PO, there is no receipt. The invoice is your receipt.
If you paid by check, there is no receipt. The invoice is your receipt.
If you registered with a credit card through our office, we will email to you a paid invoice with a credit card receipt attached.

Please call our office for further clarification. We can be reached at (415) 948-5220.

We do not have credit cards

We do not have a corporate credit card. What can I do now?

You may pay by check.

1. When you fax to us at (954) 566-5225 a copy of the check we will issue enrollment instructions.
2. When the check has arrived, and you have completed the class, we will issue and documentation required for that class.

We can be reached via telephone at (415) 948-5220.

Credit card was declined

My credit card was declined.

1. Try using a different credit card.
2. Verify that all information entered was correct
3. Otherwise, contact us:  (415) 948-5220.

Receipt duplicate needed

I need a duplicate receipt for my accounting department.

Please sign back into CVENT

• sign-in using the same information used when you purchased the ticket.
• You will see a link to request a re-issue of the receipt.

Please call our office or email us if you need assistance.
We can be reached at (415) 948-5220

Refund Processing

How is my refund going to be processed?

What is the refund policy?

• There is a $50 fee for cancellation if the student has not signed into the course.
• Once the student has signed into the course, but has not yet viewed any course materials or taken any exams, there is a $100 cancellation fee.
• Once the student has begun viewing courses, there is no refund.

What is the refund process?

• If you registered via Cvent, the refund will be to the same credit card. It usually takes several days for the refund to show up on your credit card statement.
• If you registered through our office, the refund will be to the same credit card. It usually takes several days for the refund to show up on your credit card statement.
• If you paid by check, our office will issue a check within a few days. It will be sent to the address on file with our accounting department, unless you send us an email or fax with an alternate mailing address

Please call us, if you need more help: (415) 948-5220

Refund Policy

I need to cancel my enrollment in the on line class. Can I get a refund.

What is the refund policy?

• There is a $50 fee for cancellation if the student has not signed into the course.
• Once the student has signed into the course, but has not yet viewed any course materials or taken any exams, there is a $100 cancellation fee.
• Once the student has begun viewing courses, there is no refund.

What is the refund process?

• If you registered via Cvent, the refund will be to the same credit card. It usually takes several days for the refund to show up on your credit card statement.
• If you registered through our office, the refund will be to the same credit card. It usually takes several days for the refund to show up on your credit card statement.
• If you paid by check, our office will issue a check within a few days. It will be sent to the address on file with our accounting department, unless you send us an email or fax with an alternate mailing address

Please call us, if you need more help: (415) 948-5220

Paying for Classes with a Check

Do you accept check payment for on line classes?

Yes, you may pay by check.

When you fax a copy of the check to us at (954) 566-5225, we'll issue enrollment instructions.

When the check has arrived, and you have completed the class, we will issue completion documentation.

If you need help with the check handling process, we can be reached by:

• email:  Send an email to Jennifer Payne - SkillsPlus International Inc.
• phone: (415) 948-5220

Paying for classes through on line registration

How do I register online for class?

Visit the link for the class of interest.

Exemptee
Designated Representative Wholesaler (California)
Designated Representative-3PL (California)
Designated Representative Reverse Distributor (California)

If you need additional assistance, please check other links on the blog or call our office at (415) 948-5220.

Forgot Username or Password

I forgot my Username and/or Password

We can help.

Please send us an email request that includes your full name, and we'll reset your username and/or password. Send an email to us at:    skillsplus@aol.com


You can also give us a call at (415) 948-5220.

Enrolment is spelled wrong on the sign in page

Why is the word "enrol" misspelled on your classroom website.

Trivia: 
Only in the United States, is it spelled wrong. The software developers are from Australia and they spell enroll and enrollment with only one "L".

Thanks for calling it to our attention, we accept all suggestions for improvement. You may also notice that the Categorize was spelled differently also.

Never got an enrollment key

I never got an enrollment key.

Hot Tip

On the "Enrolment options" page, you might have to scroll down to "Self enrolment (Student)" in order to type the enrollment key into the "Enrolment key" entry box.

Likely Solution:
Check your SPAM folder for an email from CVENT. If it isn't there go to the next step.

My enrollment key doesn't work

• The enrollment key must match exactly as it appears in the e-mail confirmation. The enrollment key is not the word "exactly".
• Capital letters must be capitalized, and lowercase letters must be in lowercase.
• Type a space if there is a space between words.
• If it has been a very long time since you logged into a course, the enrollment key could have been changed.

If you still need help: 1) call us at (415) 948-5220

Don't use the confirmation number
If you're prompted for an enrollment key, and entered the confirmation number, you won't be able to get into the online classroom to take the class. After paying, our CVENT payment system should email both: 1) an Enrollment Key - use this when trying to enter the course classroom for the first time, and 2) a Confirmation Number - this is a transaction reference number. This is not the enrollment key.

I need an enrollment key

Okay, we can help. Please send us an email request that includes your full name, and we'll email the enrollment key to you:   

Send an email to us at:    jennifer.payne@skillsplusinc.com

Enrollment key does not work

My enrollment key does not work.

Hot Tip

On the "Enrolment options" page, you might have to scroll down to "Self enrolment (Student)" in order to type the enrollment key into the "Enrolment key" entry box.

Likely Solution:

My enrollment key doesn't work

• The enrollment key must match exactly as it appears in the e-mail confirmation.
• Include spaces, if there is a space between words.
• Capital letters must be capitalized, and lowercase letters must be in lowercase.
• If it has been a very long time since you logged into a course, the enrollment key could have been changed.
• If you still need help:  call us at (415) 948-5220

Don't use the confirmation number

If you're prompted for an enrollment key, and entered the confirmation number, you won't be able to get into the online classroom to take the class. After paying, our CVENT payment system should email both: 

1. an Enrollment Key - use this when trying to enter the course classroom for the first time, and 
2. a Confirmation Number - this is a transaction reference number. This is not the enrollment key.

I need an enrollment key

Okay, we can help. Please send us an email request that includes your full name, and we'll email the enrollment key to you. Send an email to us at:    skillsplus@aol.com

Never received instructions for signing into my class

I never got instructions for signing into my class.

Likely Solution:
When you complete course registration through our CVENT online registration service, you should expect to get a Registration Confirmation (containing the course enrollment key) by email within about 15 minutes.

The registration confirmation email also contains instructions on how to enter the classroom, to take the course that you bought.

If you didn't get a Registration Confirmation email within 15 minutes of registration, then:

• Try looking in your Spam, Junk, and other email folders
• If you still don't see it, give us a call, (415) 948-5220

Password is not accepted

The course site does not accept my password.

Likely Solution:

1. The Password must match exactly what was provided to your corporate contact.
2. The text format is usually all lower case letters.
3. If you set up your own Password, the Password must match exactly as you originally entered it.
4. If this does not solve the problem please call our office at (415) 948-5220 to reset your Username and Password

Username is not accepted

The site does not accept or won't accept the Username I am trying to create.

Likely Cause: It is most likely that the username you want to use has already been selected.

Likely Solution:

1. Select a new Username, perhap add a unique number after the name.
2. If our office set up your student account, then the Username must match exactly that which was provided to your corporate contact.
3. The text format is usually all lower case letters.
4. If this does not solve the problem please call our office at (415) 948-5220 to reset your Username and Password.

Certificates for Exemptee and Designated Rep Course

• People also search for: 
• California Designated Representative training courses, and
• California HMDR Exemptee license training certification

I want to print my personal certificate but I can't find a way to do that.

The California Board of Pharmacy and the Department of Public Health each require that a SkillsPlus agent sign the documents in ink. As soon as you complete the final topic (requesting your completion certificates), we will send the documents to you.

Here’s How We’ll Send Your Completion Certificates

At a minimum (on a weekly basis), we process requests for training documentation received by 12 noon (PT) on Friday; after that 12 noon (PT) Friday deadline, your certificate will be delayed to the following week. The completion documents that we process are dropped off with FedEx on Monday. 

As a part of the basic course registration fee, all certificates will be sent via FedEx Express Saver (typically delivered within 3 business days); this means our weekly shipments initiated on Monday, typically arrive on Thursday. During registration, you will have the option to request faster FedEx delivery methods for an additional charge (FedEx overnight is typically delivered by the close of the next business day). If FedEx overnight delivery is not available in your area, then the FedEx package  would be delivered on the 2nd day. 

If you didn’t choose a faster FedEx delivery method initially, you can arrange for it, for an additional charge. Just contact us by:

• calling our office at (415) 948-5220

Name spelling change

I need to correct the spelling of my name.

Likely Solution:

1. You may edit the spelling of your name in the learning management system.
2. Log in as usual.
3. Click on your name in the upper right hand corner of the window.
4. Under your name in bold letters at the top center of the window click EDIT PROFILE
   Change whatever needs correcting.

Firefox

I use Firefox web browser, is that going to be a problem?

Our program works with Firefox. Be prepared to install Firefox Adobe Flash Player plug-ins. We have successfully performed this operation on a test PC in our office. We intentionally do not provide the link for this plug-in here so that your corporate IT team becomes involved in assisting you.

Class starts to launch, but nothing happens - Security

The class starts to launch and nothing happens or the screen freezes before anything happens.

Likely Cause: 

• This can be caused by new security features from Windows Explorer or Internet Explorer. You might see a warning in the yellow bar at the top of your screen.

Likely Solution: Add the Adobe site to your approved sites. Follow these suggestions.

• Click the Settings button to launch Adobe Flash Player Settings Manager.
• Select Always allow
• Browse to the folder where you store the published output of Articulate Quizmaker and Articulate Presenter.
• Add both folder locations to the trusted content locations. (If you change your published output location, you will need to add the new location to this list.)
• Close all browser windows and re-launch your e-learning course, presentation, or quiz.

Class start to launch, but nothing happens - Cache

The class starts to launch and nothing happens or the screen freezes before anything happens.

Likely Cause: This can be caused by too many temporary files on your PC. This is a known issue when upgrading to Flash Player 10.0.42.xx.

Likely Solution:
Clear out the cache. This is easy.

1. Clear the cache
2. Click on Tools on the IE menu bar.
3. Click on Internet Options
4. Click on the General Tab
5. Click on Delete Files
6. Check for the current flash player

Screen launches the class and then freezes.

The screen launches the class and then freezes.

Likely Cause: An out of date Adobe Flash player.

Likely Solution:
You may need to upgrade to the most current version of Adobe Flash Player.

How do I know which version I have, and how do I get the update? - Click here

Also read this help article:  My Flash Player is Out Of Date

Can't Print A Handout

Can't Print A Handout

Likely Cause:
Sometimes the handout is a very large file. The printer may not be capable of handling the file size.

Likely Solutions:

1. Try printing it from another printer.
2. Try saving it to a CD and printing from another computer.

I can't hear the audio

I can't hear the audio.

Likely Solution: Please do not take this in the wrong way, but here are some of the most common problems.

• Re-plug in speakers.
• Check for a live power supply to the speakers.
• To turn up the volume on the PC use the volume control or
• To turn up the volume control via the control panel:
• Click START (lower Left on Screen) and Click CONTROL PANEL
• Click SOUNDS AND AUDIO DEVICES
• The MUTE box should not be checked.
• DEVICE VOLUME should be set to high.

My Flash Player is Out Of Date

Q: My Flash Player is out of date. How do I get the current version?

How do I know which version I have, and how do I get the update? - Click here

BTW, Flash was previously a dominant platform for online multimedia content, it is slowly being abandoned as Adobe favors a transition to HTML5, or other platforms. Flash Player has been deprecated and has an official end-of-life on December 31, 2020,

We have actively transitioned our course content to avoid the usage of Adobe Flash content, and Adobe Flash Player.

CD CBT Programs Suddenly Stop Playing

Q. Why are my presentations starting to load but do not play? They used to play.


Likely Cause: Earlier versions of our CBT programs do not play nicely with Flash Player 10 or higher.

Solution: Please call our office. We will provide you with new versions at no cost. to you. Call (415) 948-5220.