I Registered For The Wrong Class

I see that SkillsPlus Intl Inc. offers the following courses, and I made a mistake & registered/paid for the wrong course:

1. California Designated Representative Training (drug or device wholesalers) 
2. California Exemptee Training (home medical device retailers, i.e., HMDR)
3. California Designated Representative-3PL Training (third-party logistics providers, 3PL)
4. California Designated Representative-Reverse Distributor

QUESTION:

• What must I do to get enrolled in, or transferred into, the course that I really need?

ANSWER:

• Do not take or study the content of the wrong course, in order to avoid having to pay for a course change fee.
• Immediately contact us, so that we can transfer/enroll you in the proper course:
  - Send an email to us at:    skillsplus@aol.com
  - Call Allan Dewes (415) 948-5220

I Didn't Get A Registration Confirmation By E-Mail

SITUATION

• You registered for one of our courses using our CVENT online registration service, and you have not yet received a Registration Confirmation by email.

BACKGROUND

• When you complete course registration through our CVENT online registration service, you should expect to get a Registration Confirmation by email within about 15 minutes.

LIKELY CAUSE

• The CVENT online registration service reliably sends out a Registration Confirmation by email.
• Most commonly, when the email arrives at the Registrant's email system, it gets misdirected into some location other than the Inbox. 
• For example, a Spam or Junk folder.
• Some other email folder, because of the Registrant's email filtering settings

RECOMMENDATION

• If you did not get a Registration Confirmation email within 15 minutes of registration, then:
• Try looking in your Spam, Junk, and other email folders
• If you still don't see it, give us a call, (415) 948-5220.

Create New Username & New Password - Then What?

Situation:   You weren't assigned a Username with Password, and you aren't exactly sure how to proceed.

Background:  An online course has been purchased, and you need to create a new Username with Password pair before being able to start the course.

Bottomline:   It'll take a couple of extra steps before you can begin the course.

Recommended Steps:

1. You should already be on the learning system login page, otherwise navigate to the learning system login page (click this link)
2. Think of a new Username and new Password. Remember them, you'll need them again. Enter them on the learning system login page, then click the Login button.
3. The "Edit Profile" page appears.  Fill out the required fields, indicated by red text and an asterisk. Then click the "Update Profile" button located at the bottom of the page.
4. The "Profile" page appears. Find the "Home" link (it's at the top left corner of the page, in a breadcrumb trail). Click it.
5. The "Front Page" of the online learning site appears.  Scroll down the page, and locate your course. Click on the name of the course you're going to take.
6. The "Enrollment Key" page appears.  Enter the enrollment key (you get one after paying for the course), then click the "Enroll me" button.
7. Voila!  You're ready to start your course.

Receipt duplicate needed

I need a duplicate receipt for my accounting department.

Please sign back into CVENT

• sign-in using the same information used when you purchased the ticket.
• You will see a link to request a re-issue of the receipt.

Please call our office or email us if you need assistance.
We can be reached at (415) 948-5220

Refund Processing

How is my refund going to be processed?

What is the refund policy?

• There is a $50 fee for cancellation if the student has not signed into the course.
• Once the student has signed into the course, but has not yet viewed any course materials or taken any exams, there is a $100 cancellation fee.
• Once the student has begun viewing courses, there is no refund.

What is the refund process?

• If you registered via Cvent, the refund will be to the same credit card. It usually takes several days for the refund to show up on your credit card statement.
• If you registered through our office, the refund will be to the same credit card. It usually takes several days for the refund to show up on your credit card statement.
• If you paid by check, our office will issue a check within a few days. It will be sent to the address on file with our accounting department, unless you send us an email or fax with an alternate mailing address

Please call us, if you need more help: (415) 948-5220

Refund Policy

I need to cancel my enrollment in the on line class. Can I get a refund.

What is the refund policy?

• There is a $50 fee for cancellation if the student has not signed into the course.
• Once the student has signed into the course, but has not yet viewed any course materials or taken any exams, there is a $100 cancellation fee.
• Once the student has begun viewing courses, there is no refund.

What is the refund process?

• If you registered via Cvent, the refund will be to the same credit card. It usually takes several days for the refund to show up on your credit card statement.
• If you registered through our office, the refund will be to the same credit card. It usually takes several days for the refund to show up on your credit card statement.
• If you paid by check, our office will issue a check within a few days. It will be sent to the address on file with our accounting department, unless you send us an email or fax with an alternate mailing address

Please call us, if you need more help: (415) 948-5220

Paying for Classes with a Check

Do you accept check payment for on line classes?

Yes, you may pay by check.

When you fax a copy of the check to us at (954) 566-5225, we'll issue enrollment instructions.

When the check has arrived, and you have completed the class, we will issue completion documentation.

If you need help with the check handling process, we can be reached by:

• email:  Send an email to Jennifer Payne - SkillsPlus International Inc.
• phone: (415) 948-5220

Paying for classes through on line registration

How do I register online for class?

Visit the link for the class of interest.

Exemptee
Designated Representative Wholesaler (California)
Designated Representative-3PL (California)
Designated Representative Reverse Distributor (California)

If you need additional assistance, please check other links on the blog or call our office at (415) 948-5220.

No receipt after paying for classes

I paid online but did not get a receipt.

Likely Solution:

• The receipt was sent to the e-mail address that was used when the "ticket" for the class was purchased.
• If you used a different valid e-mail address to sign into the registration site, the receipt has been sent to that e-mail address.
• If you used a phantom e-mail address, you need to call our office to have a receipt re-issued.
• Check your e-mail account SPAM folder the receipt might be there.
• The receipt was sent from either CVENT or SkillsPlus. CVENT manages our secure online course registration service.

For additional assistance please call us at (415) 948-5220.