Create New Username & New Password - Then What?

Situation:   You weren't assigned a Username with Password, and you aren't exactly sure how to proceed.

Background:  An online course has been purchased, and you need to create a new Username with Password pair before being able to start the course.

Bottomline:   It'll take a couple of extra steps before you can begin the course.

Recommended Steps:

1. You should already be on the learning system login page, otherwise navigate to the learning system login page (click this link)
2. Think of a new Username and new Password. Remember them, you'll need them again. Enter them on the learning system login page, then click the Login button.
3. The "Edit Profile" page appears.  Fill out the required fields, indicated by red text and an asterisk. Then click the "Update Profile" button located at the bottom of the page.
4. The "Profile" page appears. Find the "Home" link (it's at the top left corner of the page, in a breadcrumb trail). Click it.
5. The "Front Page" of the online learning site appears.  Scroll down the page, and locate your course. Click on the name of the course you're going to take.
6. The "Enrollment Key" page appears.  Enter the enrollment key (you get one after paying for the course), then click the "Enroll me" button.
7. Voila!  You're ready to start your course.

Class starts to launch, but nothing happens - Security

The class starts to launch and nothing happens or the screen freezes before anything happens.

Likely Cause: 

• This can be caused by new security features from Windows Explorer or Internet Explorer. You might see a warning in the yellow bar at the top of your screen.

Likely Solution: Add the Adobe site to your approved sites. Follow these suggestions.

• Click the Settings button to launch Adobe Flash Player Settings Manager.
• Select Always allow
• Browse to the folder where you store the published output of Articulate Quizmaker and Articulate Presenter.
• Add both folder locations to the trusted content locations. (If you change your published output location, you will need to add the new location to this list.)
• Close all browser windows and re-launch your e-learning course, presentation, or quiz.

Class start to launch, but nothing happens - Cache

The class starts to launch and nothing happens or the screen freezes before anything happens.

Likely Cause: This can be caused by too many temporary files on your PC. This is a known issue when upgrading to Flash Player 10.0.42.xx.

Likely Solution:
Clear out the cache. This is easy.

1. Clear the cache
2. Click on Tools on the IE menu bar.
3. Click on Internet Options
4. Click on the General Tab
5. Click on Delete Files
6. Check for the current flash player