I am asked for a password to open the CBT programs I downloaded.

Problem: This is an artifact of the zip and unzip function and working with modified autorun files that are packaged with the programs.

Resolution: If you are presented with the option to skip that file, do so.

Class starts to launch, but nothing happens - Security

The class starts to launch and nothing happens or the screen freezes before anything happens.

Likely Cause: 

• This can be caused by new security features from Windows Explorer or Internet Explorer. You might see a warning in the yellow bar at the top of your screen.

Likely Solution: Add the Adobe site to your approved sites. Follow these suggestions.

• Click the Settings button to launch Adobe Flash Player Settings Manager.
• Select Always allow
• Browse to the folder where you store the published output of Articulate Quizmaker and Articulate Presenter.
• Add both folder locations to the trusted content locations. (If you change your published output location, you will need to add the new location to this list.)
• Close all browser windows and re-launch your e-learning course, presentation, or quiz.

Screen launches the class and then freezes.

The screen launches the class and then freezes.

Likely Cause: An out of date Adobe Flash player.

Likely Solution:
You may need to upgrade to the most current version of Adobe Flash Player.

How do I know which version I have, and how do I get the update? - Click here

Also read this help article:  My Flash Player is Out Of Date

My Flash Player is Out Of Date

Q: My Flash Player is out of date. How do I get the current version?

How do I know which version I have, and how do I get the update? - Click here

BTW, Flash was previously a dominant platform for online multimedia content, it is slowly being abandoned as Adobe favors a transition to HTML5, or other platforms. Flash Player has been deprecated and has an official end-of-life on December 31, 2020,

We have actively transitioned our course content to avoid the usage of Adobe Flash content, and Adobe Flash Player.

CD CBT Programs Suddenly Stop Playing

Q. Why are my presentations starting to load but do not play? They used to play.


Likely Cause: Earlier versions of our CBT programs do not play nicely with Flash Player 10 or higher.

Solution: Please call our office. We will provide you with new versions at no cost. to you. Call (415) 948-5220.