The class starts to launch and nothing happens or the screen freezes before anything happens.
Likely Cause: - This can be caused by new security features from Windows Explorer or Internet Explorer. You might see a warning in the yellow bar at the top of your screen.
Likely Solution: Add the Adobe site to your approved sites. Follow these suggestions.
- Click the Settings button to launch Adobe Flash Player Settings Manager.
- Select Always allow
- Browse to the folder where you store the published output of Articulate Quizmaker and Articulate Presenter.
- Add both folder locations to the trusted content locations. (If you change your published output location, you will need to add the new location to this list.)
- Close all browser windows and re-launch your e-learning course, presentation, or quiz.
The class starts to launch and nothing happens or the screen freezes before anything happens.
Likely Cause: This can be caused by too many temporary files on your PC. This is a known issue when upgrading to Flash Player 10.0.42.xx.
Likely Solution:
Clear out the cache. This is easy.
- Clear the cache
- Click on Tools on the IE menu bar.
- Click on Internet Options
- Click on the General Tab
- Click on Delete Files
- Check for the current flash player
The screen launches the class and then freezes.
Likely Cause: An out of date Adobe Flash player.
Likely Solution:
You may need to upgrade to the most current version of Adobe Flash Player.
How do I know which version I have, and how do I get the update? - Click here
Q. Why are my presentations starting to load but do not play? They used to play.
Likely Cause: Earlier versions of our CBT programs do not play nicely with Flash Player 10 or higher.Solution: Please call our office. We will provide you with new versions at no cost. to you. Call (415) 948-5220.
