New Username and New Password

Situation:  You bought one of our online courses, and you need to create a new Username with Password pair before being able to start the online course.

Bottomline:   It'll take a couple of extra steps before you can begin the course.

Recommended Steps:

1. You should already be on the learning system login page, otherwise navigate to the learning system login page (you should already have this link from one of our emails).
2. Think of a new Username and new Password. Remember them, you'll need them again. Enter them on the learning system login page, then click the Login button.
3. The "Edit Profile" page appears.  Fill out the required fields, indicated by red text and an asterisk. Then click the "Update Profile" button located at the bottom of the page.
4. The "Profile" page appears. Find the "Home" link (it's at the top left corner of the page, in a breadcrumb trail). Click it.
5. The "Front Page" of the online learning site appears.  Scroll down the page, and locate your course. Click on the name of the course you're going to take.
6. The "Enrollment Key" page appears.  Enter the enrollment key (you get one after paying for the course), then click the "Enroll me" button.
7. Voila!  You're ready to start your course.
8. Here's our phone number:  (415) 948-5220

Recommended Self-Help Steps:

• View our updated help for "New Username and New Password."

How To Sign-In: Watch This Video

Situation:

• You've been given or assigned a Username & Password to take one of our classes, and
• You're not familiar with our online learning website, and want a little more guidance on how to sign-in

Solution:

• We've created this short video that shows you the Login (Sign-In) page, and how to enter the online learning system:   How To Login To The SkillsPlus Intl Inc. Online Learning System (video)

I Didn't Get A Registration Confirmation By E-Mail

SITUATION

• You registered for one of our courses using our CVENT online registration service, and you have not yet received a Registration Confirmation by email.

BACKGROUND

• When you complete course registration through our CVENT online registration service, you should expect to get a Registration Confirmation by email within about 15 minutes.

LIKELY CAUSE

• The CVENT online registration service reliably sends out a Registration Confirmation by email.
• Most commonly, when the email arrives at the Registrant's email system, it gets misdirected into some location other than the Inbox. 
• For example, a Spam or Junk folder.
• Some other email folder, because of the Registrant's email filtering settings

RECOMMENDATION

• If you did not get a Registration Confirmation email within 15 minutes of registration, then:
• Try looking in your Spam, Junk, and other email folders
• If you still don't see it, give us a call, (415) 948-5220.

New Username and New Password

Situation:  You bought one of our online courses, and you need to create a new Username with Password pair before being able to start the online course.

Recommended Steps:

• View our updated help for "New Username and New Password."

Create New Username & New Password - Then What?

Situation:   You weren't assigned a Username with Password, and you aren't exactly sure how to proceed.

Background:  An online course has been purchased, and you need to create a new Username with Password pair before being able to start the course.

Bottomline:   It'll take a couple of extra steps before you can begin the course.

Recommended Steps:

1. You should already be on the learning system login page, otherwise navigate to the learning system login page (click this link)
2. Think of a new Username and new Password. Remember them, you'll need them again. Enter them on the learning system login page, then click the Login button.
3. The "Edit Profile" page appears.  Fill out the required fields, indicated by red text and an asterisk. Then click the "Update Profile" button located at the bottom of the page.
4. The "Profile" page appears. Find the "Home" link (it's at the top left corner of the page, in a breadcrumb trail). Click it.
5. The "Front Page" of the online learning site appears.  Scroll down the page, and locate your course. Click on the name of the course you're going to take.
6. The "Enrollment Key" page appears.  Enter the enrollment key (you get one after paying for the course), then click the "Enroll me" button.
7. Voila!  You're ready to start your course.

Forgot Username or Password

I forgot my Username and/or Password

We can help.

Please send us an email request that includes your full name, and we'll reset your username and/or password. Send an email to us at:    skillsplus@aol.com


You can also give us a call at (415) 948-5220.

Never got an enrollment key

I never got an enrollment key.

Hot Tip

On the "Enrolment options" page, you might have to scroll down to "Self enrolment (Student)" in order to type the enrollment key into the "Enrolment key" entry box.

Likely Solution:
Check your SPAM folder for an email from CVENT. If it isn't there go to the next step.

My enrollment key doesn't work

• The enrollment key must match exactly as it appears in the e-mail confirmation. The enrollment key is not the word "exactly".
• Capital letters must be capitalized, and lowercase letters must be in lowercase.
• Type a space if there is a space between words.
• If it has been a very long time since you logged into a course, the enrollment key could have been changed.

If you still need help: 1) call us at (415) 948-5220

Don't use the confirmation number
If you're prompted for an enrollment key, and entered the confirmation number, you won't be able to get into the online classroom to take the class. After paying, our CVENT payment system should email both: 1) an Enrollment Key - use this when trying to enter the course classroom for the first time, and 2) a Confirmation Number - this is a transaction reference number. This is not the enrollment key.

I need an enrollment key

Okay, we can help. Please send us an email request that includes your full name, and we'll email the enrollment key to you:   

Send an email to us at:    jennifer.payne@skillsplusinc.com

Enrollment key does not work

My enrollment key does not work.

Hot Tip

On the "Enrolment options" page, you might have to scroll down to "Self enrolment (Student)" in order to type the enrollment key into the "Enrolment key" entry box.

Likely Solution:

My enrollment key doesn't work

• The enrollment key must match exactly as it appears in the e-mail confirmation.
• Include spaces, if there is a space between words.
• Capital letters must be capitalized, and lowercase letters must be in lowercase.
• If it has been a very long time since you logged into a course, the enrollment key could have been changed.
• If you still need help:  call us at (415) 948-5220

Don't use the confirmation number

If you're prompted for an enrollment key, and entered the confirmation number, you won't be able to get into the online classroom to take the class. After paying, our CVENT payment system should email both: 

1. an Enrollment Key - use this when trying to enter the course classroom for the first time, and 
2. a Confirmation Number - this is a transaction reference number. This is not the enrollment key.

I need an enrollment key

Okay, we can help. Please send us an email request that includes your full name, and we'll email the enrollment key to you. Send an email to us at:    skillsplus@aol.com

Username is not accepted

The site does not accept or won't accept the Username I am trying to create.

Likely Cause: It is most likely that the username you want to use has already been selected.

Likely Solution:

1. Select a new Username, perhap add a unique number after the name.
2. If our office set up your student account, then the Username must match exactly that which was provided to your corporate contact.
3. The text format is usually all lower case letters.
4. If this does not solve the problem please call our office at (415) 948-5220 to reset your Username and Password.