Hot Tip
On the "Enrolment options" page, you might have to scroll down to "Self enrolment (Student)" in order to type the enrollment key into the "Enrolment key" entry box.
Likely Solution:
Check your SPAM folder for an email from CVENT. If it isn't there go to the next step.
My enrollment key doesn't work
- The enrollment key must match exactly as it appears in the e-mail confirmation. The enrollment key is not the word "exactly".
- Capital letters must be capitalized, and lowercase letters must be in lowercase.
- Type a space if there is a space between words.
- If it has been a very long time since you logged into a course, the enrollment key could have been changed.
Don't use the confirmation number
If you're prompted for an enrollment key, and entered the confirmation number, you won't be able to get into the online classroom to take the class. After paying, our CVENT payment system should email both: 1) an Enrollment Key - use this when trying to enter the course classroom for the first time, and 2) a Confirmation Number - this is a transaction reference number. This is not the enrollment key.
I need an enrollment key
Okay, we can help. Please send us an email request that includes your full name, and we'll email the enrollment key to you:
