Monday, February 10, 2014

I Didn't Get A Registration Confirmation By E-Mail

SITUATION
  • You registered for one of our courses using our CVENT online registration service, and you have not yet received a Registration Confirmation by email.

BACKGROUND
  • When you complete course registration through our CVENT online registration service, you should expect to get a Registration Confirmation by email within about 15 minutes.

LIKELY CAUSE
  • The CVENT online registration service reliably sends out a Registration Confirmation by email.
  • Most commonly, when the email arrives at the Registrant's email system, it gets misdirected into some location other than the Inbox. 
    • For example, a Spam or Junk folder.
    • Some other email folder, because of the Registrant's email filtering settings

RECOMMENDATION
  • If you did not get a Registration Confirmation email within 15 minutes of registration, then:
    • Try looking in your Spam, Junk, and other email folders
    • If you still don't see it, give us a call, (415) 948-5220.