I am asked for a password to open the CBT programs I downloaded.

Problem: This is an artifact of the zip and unzip function and working with modified autorun files that are packaged with the programs.

Resolution: If you are presented with the option to skip that file, do so.

I can't play my CB T Programs on my DVD Player.

Problem: I try to view my CBT programs that I received on CD on my DVD player at home or at the office and it does not work.

Resolution: These CBT programs are not designed to play on a D VD through your television. They are designed for play on your corporate Intranet or from a CD on a PC.

I get an error message Illegal character or use alpha and numeric characters.

Problem: When signing in I get an error message that I am using illegal characters or that I should only use alpha numeric characters. What should I do.

Likely Solution:
That message means that you may have inadvertently entered a space-bar character or any of the following characters which are unacceptable for sign in: !@#$%^&*()_+-={}[]\?/"'<,>.:;

Use only a-z and 0-9.

Which questions did I miss on the exam?

I want to see which questions I missed on the exam.

1. Solution
2. Sign in to the course center.
3. Log in
4. Click on your class
5. In the upper left hand corner of the window click on GRADES.
6. If there is no grades showing and you know you submitted your exam for scoring, please call our office. We will need to reset the grade book.
7. We can be reached at 415.487.3500

How do I get a receipt?

How do I get a receipt?

If you registered on line, the receipt will be in your email or SPAM folder.
If you sent a PO, there is no receipt. The invoice is your receipt.
If you paid by check, there is no receipt. The invoice is your receipt.
If you registered with a credit card through our office, we will email to you a paid invoice with a credit card receipt attached.

Please call our office for further clarification. We can be reached at 415.487.3500.

We do not have credit cards

We do not have a corporate credit card. What can I do now?

You may pay by check.

1. When you fax to us at 415.487.1926 a copy of the check we will issue enrollment instructions.
2. When the check has arrived, and you have completed the class, we will issue and documentation required for that class.

We can be reached via telephone at 415.487.3500.

Credit card was declined

My credit card was declined.

1. Pay using a different credit card.
2. Verify that all information entered was correct
3. Register by faxing a credit card authorization to us.
4. Use the credit card authorization at the link: Credit Card Authorization

We can be reached at 415.487.3500.